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Terms and Conditions

1. Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

2. Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers' utilized and other similar information.

3. Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

4. How we use collected information

Top4 Call Drivers may collect and use Users personal information for the following purposes:

  • To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site - We may use feedback you provide to improve our products and services.
  • To process payments - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature - To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails - We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

5. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

  • Check your baggage and valuables before the driver leaves your premises, after then our company / driver will not be responsible for any loss.
  • In case of any accident, when our driver is on duty our company / driver will not be responsible, but we will help in getting the insurance by providing his license.
  • If the driver does not behave properly or if he asks extra money other than the tariff amount you can launch a complaint in our company.
  • Providing food and coffee or tea to the driver is your wish.
  • Our drivers will wash your cars. Washing charge Rs.50 extra.
  • Don't call our drivers directly for security reasons.
  • Do not allow the driver to enter home without your permission.
  • Do not share your personal topic to drivers.
  • If you found our driver has drunken kindly let us know about the driver details.
  • Company reserves the right to change the fares as and when required.
  • If booking is cancelled within/less than 1 hour of start time or once the driver arrived, then customer has to pay Rs.100.
  • Please do not insist and/or encourage the driver for over speeding, jumping traffic signals, driving in wrong lane/side, overtaking, off road, race/competition etc.
  • Please do not support, insist and/or encourage the driver to drive the vehicle under any influence of alcohol, drugs etc. As the responsibility of doing so is totally borne by you.
  • Please provide your feed back in top4 call driver application about the driver at the end of the trip.
  • The fare calculation in the app is based on the current market standards.
  • Top4 call driver service and the driver engaged through the service hold the full right to accept or decline any booking at their own discretion.
  • The driver is subject to availability.
  • For one way outstation trip the customer will pay for additional charges in this case where the driver needs to cover additional distance (or) needs additional duration to complete his return journey.
  • Out of city / out of station charges may vary depending upon the location, you may confirm the exact fare with our customer care.

Please read these terms carefully before using the online payment facility, Using the online payment facility in this website indicates that you accept these terms. If you do not accept these terms do not use this facility.

All payments are subject to the following terms & conditions.

  • The description of course is as available in the Top4 Call Drivers Portal.
  • Normally payment is required before due date.(i.e 5th of every month)
  • All fees quoted are in Indian Rupees. Fees are subject to change without prior notice.
  • Your payment will normally reach the Top4 Call Drivers, Top4 Call Drivers account within two working days.
  • Top4 Call Drivers is not responsible for any delay in receipt of fee payment due to incorrect account number or incorrect personal details. Top4 Call Drivers also cannot accept
  • liability if payment is refused or declined by the credit/debit card supplier for any reason.
  • You will not impair the proper operations of the net work.
  • You will not assign or otherwise transfer your account to any other person legal entity.
  • Your will keep your account password information confidential or any other identification we provide you which allows access to the service.
  • You will provide us with whatever proof of identify we may reasonability request.

The Company shall be entitled to add to vary or amend or all these terms and conditions at any time and the customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at company website.

Refund Policy

  • Refunds, if applicable, at the discretion of the management, will only be made to the debit/Credit card used for original transaction. For the avoidance of doubt nothing in this policy shall require the Top4 Call Drivers, refund the fees (or part thereof) unless such Fees (or part thereof) have previously been paid.

The Company shall be entitled to add to vary or amend or all these terms and conditions at any time and the customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at company website.

CONSENT TO ELECTRONIC COMMUNICATION AND TRANSACTIONS:-

By clicking the I agree button, You consent to conduct transactions and receive communications , notice and information from us electronically whether sent by e-mail or other electronic means. Electronic Communications shall be deemed to have been received by you when we send the electronic communication to the mail address/mobile number that as per our records, or when we post the electronic communication on the application of the website.

CHOICE OF LAW AND DISPUTE RESOLUTION

These Terms shall be govt. by and construed in accordance with, the laws of india, without reference to principles of conflicts of law. The parties agree that the court of Chennai shall have exclusive jurisdiction from or relating to the Terms.

For Phone Booking :
  • Chennai(HO) :044 - 28287777
  • Bengaluru : 044 - 28287777
  • Pune : 044 - 28287777
  • Hyderabad : 044 - 28287777
  • Kolkata : 044 - 28287777